RETURNS
A request must be made for all Returns, Defective and Non-Defective, within 25 days of the original order.
All returns must be authorized in advance by a Styles of Lighting Customer Service Representative and must have a valid issued Returned Goods Authorization (RGA) number before being shipped back. Any returns sent back without a valid RGA number will not be accepted and no credit will be issued.
Some returns may have restock fees associated with them, for details on this scroll below to our RETURN ADVANTAGE policy. In the case that you received DEFECTIVE merchandise, view our replacement section below.
RETURN ADVANTAGE - NO RESTOCK FEES ON RETURNS
In the event that you ordered product that you simply do not like or it doesn’t match your décor, you may return it for a full credit within the allotted 25 day period as long as the brand is part of our Return Advantage Program. For instructions on how to make a return and additional details see below.
The following product brands are part of the Return Advantage Program and have NO restocking fees (you may be re-directed to our main site):
All other Non-Defective Returns are subject to a 25% manufacturer re-stocking fee. In the event that the item you are returning has a restocking fee, it will be deducted from your refund. Return shipping for a non-defective item is at the customer’s expense.
HOW TO REQUEST A RETURN:
Submit your request by calling our customer service team at 1.866.386.3051 or by emailing
sales@stylesoflighting.com.
When calling be sure to have your order number ready. If you decide to
email please include your order number along with the words "RETURN
REQUEST" in the subject line.
Important:
-
Returns made outside of our stated policy may be subject to additional
shipping and restocking fees depending on the supplier and the
situation.
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Original shipping and handling fees will not be credited.
- In order to insure a full refund, all products must be
received in original carton, without blemish and in re-saleable
condition. Products must not be installed. All Returns are subject to
inspection.
-
Customers who place their orders online are responsible for the
accuracy of their product selection and information entered. Customers
who place orders by phone must review their email receipt(s) for
accuracy and notify Customer Service of any issues within 24 hours.
-
Items that are “made to order” are not eligible for return.
-
Discounted and Clearance items are not eligible for return – all sales are final.
REPLACEMENTS - DEFECTIVE MERCHANDISE - WARRANTY CLAIMS
At StylesOfLighting.com we stand behind our products 100%.
We will replace any item that you receive Damaged, Defective, or Incorrectly shipped within 25 days of receipt of that item. If you choose to return a defective, damaged or miss-shipped item without providing us the opportunity to replace it, a $15 shipping and handling cost will be applied, along with any additional expedited shipping charges or residential delivery fees incurred on your behalf. Upon placing a REPLACEMENT REQUEST, we will issue you a new order which will help you track the replacement in the same way as the original.
HOW TO REQUEST A REPLACEMENT:
Submit your request by calling our customer service team at
1.866.386.3051 or by emailing sales@stylesoflighting.com. When calling
be sure to have your order number ready. If you decide to email please
include your order number along with the words "REPLACEMENT REQUEST" in the
subject line.
Important:
- Replacements made outside of our stated policy may be subject to
additional shipping and restocking fees depending on the supplier and
the situation.
- In order to insure a full replacement, we may require you to ship the product back to us at our expense.